roVAro – Return & Refund Policy

Last Updated: September 2026

At roVAro, we want you to receive your order in the condition you expect. This policy explains when returns, replacements, and refunds may be available and what to do if there is a problem with your order.

Returns for Unused Products

You may request a return within 30 days of delivery.

To be eligible for a standard return, the product must be:

• Unused and in its original condition.
• Free from scratches, liquid exposure, physical damage, or other signs of use.
• Returned with its original packaging and all included components and accessories.
• Accompanied by proof of purchase.

Because the roVAro Portable Espresso is a food-contact appliance, products that have been used to prepare coffee or other beverages may not be eligible for a standard change-of-mind return.

Please contact us before returning any product. Do not send a product to the address shown on the original shipping package unless instructed to do so by us.

Damaged, Defective or Incorrect Orders

Please inspect your order after delivery.

If your roVAro arrives damaged, defective, missing components, or you receive the wrong product or color, contact us as soon as possible at support@rovaro-store.com

Please include:

• Your order number.
• A description of the issue.
• Clear photos and/or video showing the problem.
• A photo of the shipping package and label when relevant.

After reviewing your claim, we may provide an appropriate resolution such as a replacement, replacement component, repair/support solution, or refund, depending on the circumstances.

Please do not discard the product, accessories, or original packaging while your claim is being reviewed.

Product Care & Customer-Caused Damage

The roVAro Portable Espresso contains electronic components and a rechargeable lithium-ion battery. Proper use and care are important.

Damage resulting from misuse or improper handling is not covered as a product defect. This may include damage resulting from:

• Immersing, rinsing, or washing the main electronic unit in water.
• Allowing liquid to enter the USB-C charging port or electronic components.
• Attempting to operate the machine while it is charging.
• Using an incompatible charging voltage or power source.
• Operating the heating function without the appropriate amount of water.
• Unauthorized disassembly, modification, or repair.
• Severe impact, dropping, crushing, or other accidental physical damage.
• Failure to follow the supplied operating and safety instructions.

Removable coffee-contact components should be cleaned according to the product care instructions. The main electronic body should not be immersed or rinsed under running water.

Non-Returnable Products

We may be unable to accept a standard return for:

• Products that have been used to prepare coffee or beverages.
• Products showing signs of liquid intrusion, misuse, modification, or accidental damage.
• Products returned without required components or accessories.
• Products returned without prior authorization.
• Gift cards.
• Items clearly identified as final sale before purchase, where permitted by applicable law.

This section does not limit any rights you may have for products that arrive damaged, defective, incorrect, or otherwise covered by applicable consumer law.

How to Request a Return

Before sending anything back, contact us at support@rovaro-store.com

Include your order number and the reason for your return.

If your return is approved, we will provide the return instructions and the appropriate return address.

Returns sent without prior authorization may not be accepted.

Please do not automatically return your order to the sender address shown on your parcel. The correct return location may be different.

Return Shipping Costs

For an approved return of an unused, non-defective product, return shipping costs are the customer's responsibility unless otherwise stated by us.

For verified damaged, defective, or incorrect products, roVAro will determine the appropriate resolution and provide return instructions if a physical return is required.

Please contact us before paying for return shipping.

Exchanges

We do not currently offer direct exchanges for change-of-mind purchases.

If you would like a different color or product variation, please contact us at support@rovaro-store.com before returning your original order. If the return is approved, you may place a new order for your preferred option.

If you received the wrong variation due to an order fulfillment error, please contact us under Damaged, Defective or Incorrect Orders instead.

Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Your bank, credit card provider, or payment service may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since we confirmed your refund and you have not received it, please contact us at support@rovaro-store.com

Original shipping charges, if any, are non-refundable for standard change-of-mind returns. This does not apply where otherwise required by applicable law.

Order Cancellations

If you need to cancel an order, contact us at support@rovaro-store.com as soon as possible.

We will try to accommodate cancellation requests before the order enters processing or fulfillment. Once an order has been processed or shipped, we may no longer be able to cancel it, and the applicable return procedure will apply instead.

Contact Us

For questions about returns, refunds, damaged products, or your roVAro order, contact:

Email: support@rovaro-store.com
Business name: