roVAro – Shipping Policy

Last Updated: September 2026

Thank you for shopping with roVAro.

We aim to provide a reliable and transparent shipping experience. This Shipping Policy explains our order processing, estimated delivery times, tracking, and what to do if a shipment is delayed, lost, damaged, or delivered incorrectly.

Order Processing

Orders generally require 1–3 business days to be processed before shipment.

Business days do not include weekends or applicable holidays.

Processing may occasionally take longer during periods of high order volume, product availability issues, holidays, or other circumstances affecting fulfillment.

Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information where available.

Please note that processing time is separate from estimated shipping/transit time.

Shipping Destination

roVAro currently ships to eligible addresses within the United States.

Availability may vary depending on the destination and applicable carrier or fulfillment restrictions.

We currently offer Free Standard Shipping on eligible U.S. orders unless otherwise stated at checkout.

Estimated Delivery Time

For orders shipped within the United States, our current estimated delivery timeframe is:

Approximately 7–15 business days after shipment.

This is an estimated delivery timeframe and not a guaranteed delivery date.

Actual delivery times may vary depending on the destination, carrier network, customs or import processing where applicable, seasonal demand, severe weather, transportation disruptions, or other circumstances outside our reasonable control.

The estimated delivery information displayed at checkout or in your order confirmation should be reviewed before completing your purchase.

Order Tracking

Once your order has shipped and tracking information becomes available, you will receive a tracking number by email or through the applicable order-status page.

Tracking information may not update immediately after shipment. Please allow approximately 2–5 business days for the carrier's tracking system to begin displaying movement where applicable.

Temporary gaps between tracking updates do not necessarily mean that a package has been lost.

Shipping Delays

Although we work to have orders delivered within the estimated timeframe, unexpected delays may occur due to circumstances such as:

• Carrier or logistics disruptions;
• Customs or import processing;
• Severe weather or natural events;
• Peak shopping or holiday periods;
• Transportation disruptions;
• Unexpected fulfillment or inventory issues; or
• Other circumstances outside our reasonable control.

If we become aware that an order cannot be shipped within a timeframe we expressly promised, we will provide notice and any options required under applicable law, which may include agreeing to a revised shipment timeframe or canceling the affected order for a refund.

Significantly Delayed or Lost Packages

If your tracking has not updated for an extended period, or your order has not arrived within a reasonable period beyond the estimated delivery timeframe, please contact us at:

Email: support@rovaro-store.com

Please include your order number and, where available, your tracking number.

We will review the shipment information and, where appropriate, contact or investigate with the applicable fulfillment or shipping provider.

If the package is confirmed lost in transit, we will provide an appropriate resolution, which may include a replacement or refund, subject to the circumstances and applicable law.

Please do not place a duplicate order solely because tracking has temporarily stopped updating without first contacting us.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order.

If you discover an error after placing your order, contact us immediately at support@rovaro-store.com

We will make reasonable efforts to update the address before fulfillment begins, but address changes cannot be guaranteed once an order has been processed or shipped.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping costs or other limitations may apply before the order can be resent, where permitted by applicable law.

Delivered but Not Received

If tracking indicates that your package has been delivered but you cannot locate it, please first:

• Check around the delivery location, mailbox, entrance, or other safe delivery areas;
• Check whether another household member or neighbor accepted the package; and
• Contact the carrier if additional delivery information is available.

If you still cannot locate the package, contact us at support@rovaro-store.com with your order number and tracking information.

We will review the available delivery information and assist with investigating the shipment where appropriate.

A carrier's “Delivered” status may be considered as part of our investigation, but does not automatically prevent you from contacting us regarding a genuine delivery issue.

Damaged Packages or Products

If your order arrives damaged, please contact us as soon as possible at support@rovaro-store.com

Please keep the product, accessories, shipping packaging, and shipping label while the issue is being reviewed.

We may request:

• Your order number;
• Photos of the shipping package;
• Photos of the shipping label;
• Photos of the damaged product; and/or
• A short video demonstrating the issue where appropriate.

Damaged or defective product claims will be handled in accordance with our Return & Refund Policy and any applicable product warranty.

Customs, Duties & Import Charges

For eligible U.S. orders, any shipping or import treatment displayed or included at checkout will apply to the applicable order.

Customers will not be charged additional amounts by roVAro after checkout unless clearly disclosed or separately agreed.

In the event that a carrier or government authority assesses an unexpected import-related charge, please contact us at support@rovaro-store.com before making any additional payment so that we can review the shipment.

Order Changes & Cancellations

If you need to change or cancel an order, contact us as soon as possible at support@rovaro-store.com

We will make reasonable efforts to accommodate requests received before fulfillment begins.

Once an order has entered processing, fulfillment, or shipment, we may no longer be able to modify or cancel it.

Please see our Return & Refund Policy for additional information regarding product issues and eligible remedies.

Contact Us

If you have questions regarding your shipment or order, please contact:

Email: support@rovaro-store.com
Business name: roVAro